Shipping Policy

Ras Healthcare Last updated: August 17, 2026

This Shipping Policy outlines how we process, package, and deliver orders placed on www.ras-healthcare.com. By placing an order with us, you agree to the terms below.

1. Order Processing Time

• Orders are typically processed within 1–2 business days of being placed (Monday–Saturday, excluding public holidays).

• Orders placed after business hours, on weekends, or on public holidays will be processed on the next business day.

• During sales, promotions, or high-demand periods, processing times may be slightly longer. We will notify customers of any significant delays.

• You will receive a confirmation email or SMS once your order has been placed, and another notification once it has been shipped.

2. Shipping Coverage

We currently ship to locations across Pakistan, including major cities (Karachi, Lahore, Islamabad, Rawalpindi, Faisalabad, Multan, Peshawar, Quetta, and more) as well as other serviceable areas covered by our courier partners.

If your area is not currently serviceable, this will be indicated at checkout, or our team will contact you to arrange an alternative.

3. Shipping Charges

• Shipping charges, if any, are calculated at checkout based on your delivery location and order value.

• We may offer free shipping on orders above a certain value from time to time — any such offers will be clearly displayed on the Site at checkout.

4. Estimated Delivery Times

• Karachi (within city): 1–3 business days

• Other major cities (Lahore, Islamabad, etc.): 2–5 business days

• Remote / smaller towns: 4–7 business days

Delivery times are estimates provided by our courier partners and are not guaranteed. Delays may occur due to weather conditions, courier disruptions, public holidays, incomplete/incorrect addresses, or circumstances beyond our control.

5. Order Tracking

Once your order has been shipped, you will receive a tracking number (where available) via email, SMS, or WhatsApp, along with the courier service handling your delivery. You can use this to track your shipment's status directly with the courier.

6. Cash on Delivery (COD)

• We offer Cash on Delivery in most serviceable areas within Pakistan.

• Please ensure the correct payment amount is ready at the time of delivery.

• Repeated refusal of COD orders without valid reason may result in restrictions on future COD orders for your account.

7. Delivery Attempts

• Our courier partners will typically attempt delivery 2–3 times. If delivery is unsuccessful after multiple attempts (e.g., due to an unreachable customer or incorrect address), the order may be returned to us.

• Please ensure your contact number and delivery address are accurate and complete at checkout. Ras Healthcare is not responsible for delays or failed deliveries caused by incorrect or incomplete address/contact information provided by the customer.

8. Damaged or Lost Shipments

• All orders are carefully packaged to minimize the risk of damage during transit.

• If your order arrives damaged, please contact us within 48 hours of delivery with photos/video of the item and packaging, and we will arrange a replacement or refund as outlined in our Return and Refund Policy.

• If your order is significantly delayed or appears lost in transit, please contact our support team and we will investigate with the courier partner on your behalf.

9. Order Changes After Dispatch

Once an order has been shipped, we are unable to change the delivery address or cancel the order. Please double-check your shipping details before confirming your purchase.

10. Contact Us

For any questions regarding shipping or an order in transit, please contact:

Ras Healthcare Asia Region Office: 74-C, First Floor, 10th Commercial Street, Phase-4, DHA Karachi, Pakistan Phone/WhatsApp: +92-321-2012317 Email: info@rashealthcare.com.pk