Return and Refund Policy

Last updated: 17 August 2026

At RAS Healthcare, we want your ordering experience to be simple and reliable. This policy explains our shipping, order tracking, returns, and refund procedures.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location, order value, and available courier service.

Any free-shipping offer or promotional delivery rate will be displayed on the website or during checkout before you place your order.

Delivery Time

Standard delivery within Pakistan generally takes approximately 2 to 4 business days after your order has been confirmed.

Delivery times are estimates and may be affected by:

• Your delivery location;
• Courier availability;
• Public holidays;
• Weather conditions;
• Operational disruptions;
• Incorrect or incomplete delivery information; or
• Circumstances outside our reasonable control.

Orders placed on weekends or public holidays may be processed on the next business day.

Please provide a complete and accurate delivery address and an active phone number when placing your order.

Order Tracking

Once your order has been confirmed and dispatched, you may receive a tracking link or tracking number by email, SMS, WhatsApp, or another available communication method.

If you have not received your tracking details or require assistance with your delivery, please contact us:

Phone: +92 321 2012317
Email: rashealthcarekhi@gmail.com

Please include your order number when contacting us.

Return Eligibility

A product may be returned within 10 days of purchase if:

• The product packaging has not been opened;
• The product is unused and in its original condition;
• The safety seal has not been broken;
• The original packaging, labels, and accessories are included;
• The product has not been damaged after delivery; and
• You can provide valid proof of purchase.

Because RAS Healthcare products include supplements and health-related items, opened or used products cannot normally be returned due to health, hygiene, and safety considerations.

If you have opened a product and are dissatisfied with it, please contact our customer care team. We will review the matter and guide you according to the circumstances. Approval of a return for an opened product is not guaranteed and will be determined on a case-by-case basis.

Do not send a product back without first contacting RAS Healthcare and receiving return instructions.

Damaged, Incorrect, Defective, or Tampered Products

Please inspect your order as soon as it arrives.

Contact us promptly if:

• You received the wrong product;
• A product arrived damaged;
• The product is defective;
• The safety seal is broken;
• The package appears to have been opened or tampered with; or
• An item is missing from your order.

Where possible, keep the original product, outer packaging, invoice, shipping label, and all accompanying materials.

We may ask you to provide photographs or videos showing the product, packaging, shipping label, batch number, expiry date, and reported issue.

After reviewing your request, we will provide instructions for returning the affected product or arrange another appropriate solution.

Where the return is required because RAS Healthcare supplied an incorrect, defective, damaged, or tampered product, we will arrange the return without deducting the standard courier pickup fee.

How to Return a Product

Before returning a product, contact our customer care team with:

• Your full name;
• Order number;
• Product name;
• Reason for the return;
• Preferred refund method; and
• Photographs or other supporting evidence, where relevant.

Once your return request has been reviewed and approved, you may use one of the following methods.

Option 1: Send the Product Yourself

You may send or deliver the approved product to the authorized RAS Healthcare return address provided by our customer care team.

You will be responsible for the cost and safe delivery of the return unless the product was incorrect, defective, damaged, or tampered with when delivered.

We recommend using a traceable courier service. RAS Healthcare will not be responsible for a returned product lost or damaged before it reaches us.

Option 2: Courier Pickup

Where courier pickup is available, our delivery partner may collect the approved product from your delivery address.

For a standard return that is not caused by an incorrect, defective, damaged, or tampered product, Rs. 200 will be deducted from the refundable amount as the courier pickup charge.

Pickup availability may depend on your location and the courier’s service area.

Return Inspection

All returned products are inspected after they are received.

A return may be rejected if:

• The return was requested after the 10-day return period;
• The product has been opened or used without an approved reason;
• The product is missing its original packaging or label;
• The safety seal has been broken;
• The product was damaged after delivery;
• The product was stored or handled incorrectly;
• The product returned is different from the product originally supplied; or
• Valid proof of purchase cannot be provided.

If a return does not meet the conditions in this policy, we will contact you and explain the outcome.

Refunds

Once an approved return has been received and inspected, we will notify you whether the refund has been approved.

Approved refunds may be issued through:

• Bank transfer;
• Easypaisa;
• JazzCash; or
• The original payment method, where available.

You are responsible for providing complete and accurate refund information. RAS Healthcare will not be responsible for delays or losses caused by incorrect bank account or mobile-wallet details supplied by you.

Courier pickup charges or other applicable return costs may be deducted from the refund unless the return resulted from an incorrect, defective, damaged, or tampered product.

Original delivery charges are generally non-refundable unless required by applicable law or the return resulted from an error by RAS Healthcare.

The time required for a refund to appear may depend on your bank, mobile-wallet provider, or payment processor.

Order Cancellations

If you wish to cancel an order, contact us as soon as possible.

An order may be cancelled before it has been processed or dispatched. Once an order has been dispatched, it cannot normally be cancelled and may need to be handled as a return under this policy.

RAS Healthcare may cancel an order due to product unavailability, payment issues, incorrect pricing, suspected fraud, delivery restrictions, or inaccurate customer information. If we cancel a paid order, an appropriate refund will be arranged.

Products Purchased from Another Website

If you purchased a RAS Healthcare product from another website or online marketplace, you must follow that platform’s return and refund procedure.

Refunds for purchases made through another seller cannot normally be processed directly by RAS Healthcare because the payment was collected by that seller.

You may still contact us if you believe the product is defective, counterfeit, unsafe, or has been tampered with.

Products Purchased from a Retail Store

If you purchased a RAS Healthcare product from a pharmacy, supermarket, medical store, distributor, or another retail partner, return it to the original place of purchase with your receipt.

The retailer’s own return and refund policy will normally apply.

Contact Us

For questions concerning shipping, tracking, returns, damaged products, or refunds, contact:

RAS HealthcarePhone: +92 321 2012317
Email: rashealthcarekhi@gmail.comWebsite: https://www.ras-healthcare.com/